How do I place a commission order?
Use the Contact form to describe your
project — army size, system, colour scheme and desired tier. We'll respond within
48 hours with a quote and timeline.
What painting tiers do you offer?
We offer three tiers:
Battle Ready (Tier I) — High-standard airbrush basecoats with tactical highlights, character shading, and unit-wide decals. Perfect for large deployments.
Parade Standard (Tier II) — Studio standard for heroes. Includes volumetric lighting, primary OSL, tactical weathering, and extensive edge definition.
Display Level (Tier III) — The absolute pinnacle. Hyper-realistic details, competition-grade blending, unlimited freehands, and museum-grade storytelling bases.
See the Services page for full details.
How long does a commission take?
Timelines depend on the size and tier of the project. Small units (5–10 models) at
Battle Ready can be completed in 2–3 weeks, while large Display Level projects may
take 8–12 weeks. We always confirm a delivery window before starting.
Do I need to send my models to you?
Yes — you ship your miniatures to us and we return them painted, based and varnished.
Shipping costs are the responsibility of the client. We recommend tracked, insured
postage for all models.
Where can I buy your scenic bases and terrain?
Our resin scenic bases and terrain kits are available on our
Shop page as well as through
our Etsy and eBay stores. Links are available in the shop footer.
Do you ship internationally?
Yes — we ship worldwide. International orders are dispatched via tracked courier.
Delivery times and customs duties vary by destination country.
What is your returns policy?
If your order arrives damaged, please contact us within 7 days with photographs.
We will arrange a replacement or refund. Commission services are non-refundable
once painting has commenced.
How do you handle payment for commissions?
We require a 50% deposit before work begins, with the remaining
balance due upon completion before shipping. Payments are accepted via PayPal,
bank transfer or Etsy checkout.
Can I get an estimate before committing?
Absolutely. Use the Contact form to
describe your project and we'll provide a free, no-obligation estimate within 48 hours.
